This Privacy Policy also applies to personal information we handle through the NEOVAULT® platform and apps on behalf of our clients, including health-related test and impairment screening results.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:

How We Use Your Information

We use the information we collect to:

• Full name
• Email address
• Phone number
• Company or organization name
• Any information submitted through contact forms or email communications

b. Automatically Collected Information (Derivative Data)

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring URLs

This data helps us enhance website performance and improve user experience.

c. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to:

• Understand user behavior
• Improve website functionality
• Personalize your experience

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Respond to inquiries and customer support requests
• Improve website performance and usability
• Send updates, newsletters, or marketing communications (with your consent)
• Monitor usage trends and prevent fraudulent activities
• Comply with applicable legal obligations

3. Sharing and Disclosure of Information

We do not sell your personal data.

We may share your information in the following circumstances:

• Service Providers: With trusted vendors providing hosting, analytics, or communication services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you explicitly authorize us to share your information

4. Third-Party Services

Our website may include links or integrations with third-party services (such as analytics tools or external websites).
We are not responsible for the privacy practices of these third parties.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Your Privacy Rights

Depending on your location (e.g., India, European Union), you may have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Object to or restrict data processing

To exercise these rights, please contact us at:📧 support@neopharmatechnologies.com

8. Cookies and Tracking Choices

You have the option to:

• Disable cookies through your browser settings
• Use opt-out tools for analytics and advertising

Please note that disabling cookies may affect certain website functionalities.

9. Children’s Privacy

Our website is not intended for children under the age of 13 (or applicable legal age in your jurisdiction).
We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

Last Updated: 08/10/2026

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website constitutes acceptance of the revised policy.

11. Use of artificial intelligence

NEOVAULT® uses AI to assist with reading test results at the point of collection, with human oversight of every result. Our use of AI is governed under an ISO/IEC 42001 certified AI management system. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), the New Zealand Privacy Act 2020 and, where it applies, the GDPR.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• 📧 Email: support@neopharmatechnologies.com
• 🌐 Website: https://neopharmatechnologies.com/